Adidas Originals Drop Step Low Classic Casual Low-Top Skate Shoes Women Sneakers Beige HP2329

⚠️ WARNING! SCAM ALERT! DO NOT BUY FROM THIS SELLER OR TRUST THIS PLATFORM! BEWARE! I strongly advise everyone to stay away from this seller and this platform. My experience has been absolutely outrageous, and I consider the way my case was handled to be nothing short of a scam! I ordered a pair of Nike shoes from this seller. When they arrived, they were far too small — approximately 1.5 sizes smaller than expected. I have never had problems with shoe sizing before, and I almost never return shoes. However, these were simply impossible to wear. I requested a return, only to discover that CUSTOMERS HAVE TO PAY FOR RETURN SHIPPING EVEN WHEN THE PRODUCT DOES NOT FIT! In my case, shipping the shoes back from Portugal cost me €20 out of my own pocket! Despite this, I followed every single instruction. I returned the shoes, provided the shipping receipt, uploaded a photograph of the receipt, and submitted pictures of the properly packaged parcel — exactly as requested. And what happened next? They claimed that I had not provided sufficient evidence and told me I would have to wait until the seller received the returned package before they could issue my refund. THE SELLER RECEIVED THE PACKAGE — AND THEN THEY REFUSED TO REFUND MY MONEY! Their excuse? They claimed that the return deadline had expired! THIS IS COMPLETELY FALSE! I shipped the package back immediately, and it was delivered within just 10 days, well within the required timeframe. So let me get this straight: I paid for the shoes, paid another €20 to return them, followed every instruction, provided photographic evidence, and returned the product on time. Now the seller has both my money and the shoes, while I am left with absolutely nothing! HOW IS THIS ACCEPTABLE? To make matters even worse, this platform provides virtually no way to contact a real person. No accessible manager, no proper customer support phone number, no direct email address, and no meaningful assistance when something goes wrong. THIS IS AN ABSOLUTE DISGRACE! In my opinion, this is fraudulent treatment of customers. The seller has received the returned merchandise and is refusing to return my money based on an excuse that directly contradicts the delivery timeline. I FEEL COMPLETELY SCAMMED AND ROBBED! I am sharing my experience to warn other customers before they lose their money too. DO NOT BUY FROM THIS SELLER! THINK VERY CAREFULLY BEFORE PURCHASING ANYTHING THROUGH THIS PLATFORM! A platform that allows this kind of treatment and leaves customers without effective support does not deserve their trust. I DEMAND A FULL REFUND AND AN EXPLANATION FOR THIS UNACCEPTABLE SITUATION!

Normalmente non lascio recensioni ma voglio spendere due parole in questo caso, anche per aiutare nell’acquisto chi come me si è trovato un po’ in crisi. Ho ordinato le scarpe senza aver prima controllato bene affidabilità del sito e venditore, scoprendo solo in un secondo momento le voci e la presunta inaffidabilità del sito, oltre che la dubbia politica di reso ecc, per cui mi ero un po’ preoccupato. Fatto sta che le scarpe sono arrivate e sono perfette, la qualità si percepisce tenendole in mano e vestendole, materiali robusti, buon odore, buone cuciture pulite, pesanti…insomma originali. Le scarpe sono arrivate anche con la certificazione di Poizon (sito online per la verifica di prodotti) e anche facendo una seconda verifica risultano originali. La taglia è perfetta, la scarpa probabilmente veste leggermente stretto, ma a me che una 43 veste normale questa vestono aderenti e vanno benissimo, se ad una già una 43 veste aderente magari consiglio mezzo numero in più. La spedizione è stata incredibilmente veloce, 10 giorni totali di cui una volta arrivate in Italia ci hanno impiegato solo 2 giorni ad essermi consegnate. Per cui in riassunto qualità rivenditore e spedizione Top! Ho visto che ci sono molte brutte recensioni e presunti articoli fake, ma l’idea che mi sono fatto è che ci sono sicuramente prodotti (quelli più famosi) di cui girano tante repliche ed è molto più facile venire fregati, prodotti più di nicchia come questo invece non vengono replicati, o non così frequentemente. Perciò grazie Joom e DropZone scarpe top e servizio top Prezzo leggermente sopra quello di StockX ma con possibilità di pagamento posticipato quindi ottimo

You sent me converse with one shoe laced and I like the lace, but I cannot use one lace because I won’t be able to match it so I have to change both laces and I don’t want to do that. A second pair of converse was advertised as a UK size 5 (37.5EU) but the shoes are UK size 4.5. Because there is no suitable competent fair transparent route to complain about the product conditions that I received the service is diabolical not only is it a bad service without communication platforms or channels but it’s also dismissive and violate consumer rights by not allowing the consumer of voice and cutting off correspondence because you don’t want to take responsibility for what legally you are responsible for. I am sick of online invasive information that doesn’t help the consumer once you’ve taken their money. You are legally required to provide and after sales service as part of the contract between the buyer of the seller. So tired of bad advertising and lack of transparency and dismissive communication and sellers, not that holding their obligator duties to accept accountability for the small insignificant grips that customers have because stress the consumer goes through frustration is very draining. It’s quite damaging. I have to go to my bank to apply for a charge back because I have literally done everything possible to continue an open line of communication with you to reach a resolution but you have obstructed that and I don’t have a voice and we cannot finish or I cannot determine how to move forward. I don’t want to be stuck with covering the cost of an expensive return charge to China and you not reimburse me.

You sent me converse with one shoe laced and I like the lace, but I cannot use one lace because I won’t be able to match it so I have to change both laces and I don’t want to do that. A second pair of converse was advertised as a UK size 5 (37.5EU) but the shoes are UK size 4.5. Because there is no suitable competent fair transparent route to complain about the product conditions that I received the service is diabolical not only is it a bad service without communication platforms or channels but it’s also dismissive and violate consumer rights by not allowing the consumer of voice and cutting off correspondence because you don’t want to take responsibility for what legally you are responsible for. I am sick of online invasive information that doesn’t help the consumer once you’ve taken their money. You are legally required to provide and after sales service as part of the contract between the buyer of the seller. So tired of bad advertising and lack of transparency and dismissive communication and sellers, not that holding their obligator duties to accept accountability for the small insignificant grips that customers have because stress the consumer goes through frustration is very draining. It’s quite damaging. I have to go to my bank to apply for a charge back because I have literally done everything possible to continue an open line of communication with you to reach a resolution but you have obstructed that and I don’t have a voice and we cannot finish or I cannot determine how to move forward. I don’t want to be stuck with covering the cost of an expensive return charge to China and you not reimburse me.

Dear Customer Service, I am writing to express my dissatisfaction with the condition of the Nike trainers I have received. I was quite surprised to receive a product with a level of finishing that, in my opinion, does not meet the quality standards I would expect from a brand such as Nike. I am a footwear designer and work with this type of product on a daily basis, so I am very familiar with footwear construction and quality standards. For this reason, I do not believe that the condition of these trainers reflects the level of quality that Nike intends its customers to receive. As you can see in the attached photographs, there are visible traces of adhesive in several areas of the shoes, both yellow and black. In addition, some of the stitching is defective, with the fabric appearing to be forced and poorly finished. There is also a noticeable asymmetry between the two shoes when they are placed side by side, particularly in the wave-shaped panel on the side. This difference is clearly visible and further indicates a lack of consistency in the manufacturing and finishing process. Considering all of these issues, I would therefore like to request a full refund for my order. I also expect the return shipping costs to be covered by Nike, as the product I received does not meet the expected quality standards and the return is therefore not due to a change of mind or personal preference. I would appreciate your assistance in resolving this matter and look forward to receiving confirmation of the refund procedure. Thank you in advance for your attention. Kind regards,

My experience with this company has been extremely disappointing, and I would strongly advise others to be cautious before ordering from them. It has been almost impossible to contact customer service. They do not respond to emails, and their return portal does not provide an option for a standard return within the 14-day return period. Instead, you are forced to choose options such as “the item is defective” or “I received the wrong item.” If you select one of these, you are asked to provide evidence—even if there is nothing wrong with the product and you simply want to return it. In my case, I eventually received a return address in China and paid the return shipping costs myself. I sent the shoes back exactly as instructed. However, the package was never collected by the company and was eventually returned to me. The company then claimed that I had addressed the package to myself. This is simply not true. I have clear photo evidence of both the shipping receipt and the package label showing that the return address was the one they provided. Now I am being told that I still have to pay for the shoes, even though I no longer have them. I paid to return the item, followed the instructions I was given, and have evidence to support my claim. Based on my experience, the entire return process has been unnecessarily difficult and frustrating. I believe customers should be aware of these issues before placing an order.

Ich habe den Artikel in Größe 41 bestellt, leider haben sie nicht gepasst und waren zu klein. Ich habe sie daher zurücksenden wollen und habe sie eine Nummer größer bestellt. Bei jedem normalen Versandhaus hätte man in diesem Fall eine kostenlose Rücksendung angeboten, da es ja immer mal sein kann, dass Schuhe nicht passen. Nicht so bei Joom, bevor man mir überhaupt die Rücksendeadresse mitteilen wollte, musste ich Fotos der Schuhe aus allen möglichen Winkeln machen (s. Fotos), dann erhielt ich die Adresse (Hongkong!...obwohl ich nicht glaube, dass die Schuhe wirklich aus Hongkong zu mir nach Deutschland geschickt wurden) und es wurde mir angeboten, den Artikel unter der Bedingung zurückschicken, dass ich ihn NICHT über die DHL versende und nur mit Sendungsverfolgung sowie die Kosten (u.a. Zoll) selber trage...die Zollgebühren belaufen sich in dem Fall auf 50 Euro! Auf nochmalige Anfrage, ob Joom mir in dem Fall nicht entgegen kommen könnte - zumal ich ja bereits ein neues Paar in Größe 42 bei Joom bestellt hatte - wurde von dem KI-Chatbot natürlich immer nur auf irgendwelche Regularien verwiesen. Ich kann somit nur eindringlich davor warnen, bei Joom etwas zu bestellen, wenn man nicht 100% sicher ist, dass die Größe passt. Der Kundenservice ist zudem unterirdisch. Ich werde nie wieder dort bestellen.

Buongiorno, vi contatto in merito a un acquisto effettuato sul vostro sito e pagato tramite Klarna. Il pagamento risulta regolarmente registrato da Klarna e la prima rata è già stata trattenuta. Tuttavia, non ho ricevuto da Joom alcuna conferma dell'ordine e, accedendo al mio account, non riesco a trovare l'acquisto né a visualizzarne lo stato. Klarna mi ha comunicato come riferimento dell'acquisto, relativo alla vostra azienda, il seguente codice: l8396yqx Ho provato a inserire questo codice sul sito Joom per verificare l'ordine, ma non viene riconosciuto e non compare alcun risultato. Vi chiedo quindi cortesemente di verificare con urgenza se l'ordine è stato correttamente ricevuto e registrato nei vostri sistemi e di comunicarmi: il numero dell'ordine Joom associato al pagamento; lo stato attuale dell'ordine; la conferma che il prodotto acquistato risulta effettivamente ordinato; le eventuali tempistiche di spedizione. Nel caso in cui l'ordine non risulti presente o il pagamento non sia stato correttamente associato a un ordine, vi chiedo di indicarmi come procedere per ottenere il rimborso dell'importo già addebitato da Klarna. Resto in attesa di un vostro riscontro e vi ringrazio anticipatamente per la collaborazione. Cordiali saluti Leonardo Macaluso cel. 3313730264