What payment methods are available on Joom?

Joom supports a wide range of local and international payment methods for European shoppers, including debit and credit cards (Visa, Mastercard, Maestro), PayPal, Apple Pay, and Google Pay, plus country-specific options such as Klarna, BLIK, Multibanco, MB WAY, SEPA, and Giropay. Available options are shown at checkout and vary by country.

Can I pay for an expensive purchase in installments or later?

Yes, buy-now-pay-later services such as Klarna and Scalapay are available for some higher-value purchases, depending on your country, order amount, and the provider's terms.

Can I track my order?

Yes. You can follow its delivery status in the Joom app or on the website, updated as the package moves.

What happens if my order doesn't arrive?

Every order is covered by Joom Delivery Guarantee. If your order doesn't arrive by the guarantee date shown in your order details, contact Joom support and we'll issue a full refund.

Is it safe to pay on Joom?

Yes. Joom uses a secure payment system, and the seller isn't paid until you've received your order, which adds an extra layer of purchase protection.

What if my order doesn't arrive or the product isn't as expected?

If your order wasn't delivered, arrived damaged, or doesn't match its description, contact Joom support — a full refund can be issued in these cases.

How do I request a refund?

Requesting a refund is quick and straightforward. Just head to your order in the Joom app or website, open the Support Chat, and let us know what happened. Our team will take it from there and get back to you with a resolution as quickly as possible.

Velvet Cashmere Silk Women's Cross V-neck Sweater with Waist-cinching Knit

Name: Velvet Cashmere Silk Women's Cross V-neck Sweater with Waist-cinching Knit
SKU: 6aa8bad96c8c1901dfa8a2cf
Price: 71.27 EUR
Availability: InStock

Current price

Price €71.27

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2 October

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Description

Experience elegance and comfort with this women's cross V-neck sweater, crafted for a flattering fit and luxurious feel. The solid pattern design exudes simplicity and sophistication, while the long sleeves provide warmth and style. Made with a blend that includes 10% mulberry silk, this sweater offers a smooth, soft touch and a lustrous finish. The waist-cinching knit detail enhances your silhouette, making it a perfect choice for both casual and formal occasions. Indulge in its premium quality and timeless charm, ideal for elevating your wardrobe. Collar: V-neck Sleeve Length: Long sleeve Thickness: Medium Popular Elements: Solid Color Technology: No-iron treatment Softness: Soft Material Composition: Mulberry Silk: 10%, Cashmere: 90% Fabric Name: Cashmere blend Manufacture country: China Instructions included: No

size: S, Bust: 94cm, Length: 53cm, Sleeve: 56cm, Shoulder: 37cm. size: M, Bust: 96cm, Length: 54cm, Sleeve: 57cm, Shoulder: 38cm. size: L, Bust: 100cm, Length: 55cm, Sleeve: 58cm, Shoulder: 39cm. size: XL, Bust: 102cm, Length: 56cm, Sleeve: 59cm, Shoulder: 40cm.

sleeveLength: long materialForFur: mulberry silk: 10%

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Frequently asked questions

What payment methods are available on Joom?
Joom supports a wide range of local and international payment methods for European shoppers, including debit and credit cards (Visa, Mastercard, Maestro), PayPal, Apple Pay, and Google Pay, plus country-specific options such as Klarna, BLIK, Multibanco, MB WAY, SEPA, and Giropay. Available options are shown at checkout and vary by country.
Can I pay for an expensive purchase in installments or later?
Yes, buy-now-pay-later services such as Klarna and Scalapay are available for some higher-value purchases, depending on your country, order amount, and the provider's terms.
Can I track my order?
Yes. You can follow its delivery status in the Joom app or on the website, updated as the package moves.
What happens if my order doesn't arrive?
Every order is covered by Joom Delivery Guarantee. If your order doesn't arrive by the guarantee date shown in your order details, contact Joom support and we'll issue a full refund.
Is it safe to pay on Joom?
Yes. Joom uses a secure payment system, and the seller isn't paid until you've received your order, which adds an extra layer of purchase protection.
What if my order doesn't arrive or the product isn't as expected?
If your order wasn't delivered, arrived damaged, or doesn't match its description, contact Joom support — a full refund can be issued in these cases.
How do I request a refund?
Requesting a refund is quick and straightforward. Just head to your order in the Joom app or website, open the Support Chat, and let us know what happened. Our team will take it from there and get back to you with a resolution as quickly as possible.