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Frequently asked questions
- What payment methods are available on Joom?Joom supports a wide range of local and international payment methods for European shoppers, including debit and credit cards (Visa, Mastercard, Maestro), PayPal, Apple Pay, and Google Pay, plus country-specific options such as Klarna, BLIK, Multibanco, MB WAY, SEPA, and Giropay. Available options are shown at checkout and vary by country.
- Can I pay for an expensive purchase in installments or later?Yes, buy-now-pay-later services such as Klarna and Scalapay are available for some higher-value purchases, depending on your country, order amount, and the provider's terms.
- Can I track my order?Yes. You can follow its delivery status in the Joom app or on the website, updated as the package moves.
- What happens if my order doesn't arrive?Every order is covered by Joom Delivery Guarantee. If your order doesn't arrive by the guarantee date shown in your order details, contact Joom support and we'll issue a full refund.
- Is it safe to pay on Joom?Yes. Joom uses a secure payment system, and the seller isn't paid until you've received your order, which adds an extra layer of purchase protection.
- What if my order doesn't arrive or the product isn't as expected?If your order wasn't delivered, arrived damaged, or doesn't match its description, contact Joom support — a full refund can be issued in these cases.
- How do I request a refund?Requesting a refund is quick and straightforward. Just head to your order in the Joom app or website, open the Support Chat, and let us know what happened. Our team will take it from there and get back to you with a resolution as quickly as possible.
Reviews
It look like the Nike tech pant is a fake one !!! The packaging is a plastic bag and the quality of the material is not the Nike tech material I have allready this pant in black from Nike New York flag shop store on Broadway and its not the same quality at all !!!! You robbed me and moreover i paid 60$ on the delivery as custom fees !!!!! I want a refund your pant is a fake one
I was sent counterfeit sneakers for the price of the originals (€360). The torn parts were supposed to be stitched together with thread, but they were probably glued on with the cheapest glue (which shouldn't happen with original sneakers). I was afraid to even try these sneakers on because I thought they would fall apart completely...
Beautiful velvet / velour type fabric in the mos magnificent pale, dusty sage green colour. Excellent fit, could have been a smidge longer in the leg for me but I'll cope. Super comfy and lovely to touch. PS. Very hard to photograph. one with flash, O E without, and still the colour is lighter and softer than what's showing...
Jacket received is 2 sizes smaller than advertised on here. Therefore, this is a misleading seller and website, a waste of time and money. Dimensions of the jacket are incorrect and do not match what is listed on this site. Item is Asian sizing, however AU/US measurements are what were stated on here. Very unhappy
Got this for the wife to wear to a concert she loves this jacket she's in total love with it true to size but with a bit of baggyness, she got everyone coming up to her to find out were she bought it from, I love it also being a 90s child its super cool stick in ur basket people u will love it
The tag in the photo that says adidas isn’t true the tag is written in Chinese . This is a fake item ! plus joom is ignoring me for my refund im so upset . this item is also a dark grey colour and not black and it isnt made of the same material that the official adidas pants are made from .
Received the wrong item. I ordered the Nike Zoom Mercurial Vapor 15 Elite MDS FG (red) but received Nike Phantom GX II Elite FG (mint) instead. I have contacted customer support and am waiting for a resolution. I will update this review if the issue is resolved.
The shoes are too small. The quality of this product is not very good. It is not worth the price I paid for. On top of that I am trying to return them for a refund and I can not find a way to do it. No customer service. Don’t buy anything from them.
Adidas Originals x Disney Padded Jacket FW25 Kids' KS3170 — buy online with free worldwide shipping!
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High-quality photos and real customers reviews.
Wide size range: 134, 158, 110, 116, 122, 128, 140, 152, 164
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Delivery across Europe, CIS, Israel, Australia
An international assortment
Refunds for eligible orders & 24/7 customer support
A discount on the first purchase for new customers