Headrest Neck Pillow & Lumbar Support Cushion for Hongqi HS5/H5/H6/HS7/EQM5 Cars
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Frequently asked questions
- What payment methods are available on Joom?Joom supports a wide range of local and international payment methods for European shoppers, including debit and credit cards (Visa, Mastercard, Maestro), PayPal, Apple Pay, and Google Pay, plus country-specific options such as Klarna, BLIK, Multibanco, MB WAY, SEPA, and Giropay. Available options are shown at checkout and vary by country.
- Can I pay for an expensive purchase in installments or later?Yes, buy-now-pay-later services such as Klarna and Scalapay are available for some higher-value purchases, depending on your country, order amount, and the provider's terms.
- Can I track my order?Yes. You can follow its delivery status in the Joom app or on the website, updated as the package moves.
- What happens if my order doesn't arrive?Every order is covered by Joom Delivery Guarantee. If your order doesn't arrive by the guarantee date shown in your order details, contact Joom support and we'll issue a full refund.
- Is it safe to pay on Joom?Yes. Joom uses a secure payment system, and the seller isn't paid until you've received your order, which adds an extra layer of purchase protection.
- What if my order doesn't arrive or the product isn't as expected?If your order wasn't delivered, arrived damaged, or doesn't match its description, contact Joom support — a full refund can be issued in these cases.
- How do I request a refund?Requesting a refund is quick and straightforward. Just head to your order in the Joom app or website, open the Support Chat, and let us know what happened. Our team will take it from there and get back to you with a resolution as quickly as possible.
Reviews
VW logo is not white on black as shown, but a white and blue sticker. The subtle red stitching lines visible in the photos are also absent.
Pillow quality good but Mrrcedes writing in white on item is coming off already not so good
The best
Super
Ok
Good day, I received the item. Unfortunately, it has no attachment for the headrest in the car. Therefore, I have already requested the return multiple times. Unfortunately, I have not received any feedback with the return label to this day. This is not good service. I urgently request a response.
I requested 2 sets of 4 pieces each with the Toyota logo as advertised on the website. I have received only 1 set and without the logo. They are not to my liking, and I have requested a refund.
Claim not processed despite several reminders. Now I am told that the 30-day period has expired. This is either incompetence or a scam. Joom is a site to avoid.
Headrest Neck Pillow & Lumbar Support Cushion for Hongqi HS5/H5/H6/HS7/EQM5 Cars — buy online with free worldwide shipping!
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Delivery across Europe, CIS, Israel, Australia
An international assortment
Refunds for eligible orders & 24/7 customer support
A discount on the first purchase for new customers